FAQs

For help in using, setting up and taking care of your Cricket;

Q: How much does a Cricket weigh?
A: The Cricket I and Cricket II both 25Kg

Q: How big is a Cricket?
A: H 102cm, W 59cm, D 87cm

 

Q: What is the maximum client weight, suitable for a Cricket?
A: 140Kg/22st

 

Q: Does client height matter?
A: The maximum client height is 1.9m/6’3
and minimum height is 1.5m/4’11”, a pediatric version is available for clients under 5’2

 

Q: How do I request a trial or a demo?
A: To request more information or to book a Cricket demonstration please complete our Trial form

 

Q: How long will it take for my Cricket to arrive?
A: Our standard delivery time is 5-10 days from date of order.

 

Q: Does the Cricket arrive fully assembled?
A: The Cricket is shipped fully assembled but in its lowest position. Please refer to the Cricket User Manual for more details on how to adjust the height settings.

 

Q: How do I separate the Cricket?
A: The Cricket can be separated into two sections for storage or transportation using the side clamping leavers. Please refer to the Cricket User Manual for full details

 

Q: What clearance is required to roll under furniture correctly?
A: 90mm

 

Q: Can I use the Cricket to move from room to room?
A: The Cricket is designed to help transfer clients from sitting to standing, between equipment and from room to room. It fits easily through doorways, thresholds and the small wheels are ideal to roll over carpet.

 

Q: Can I use the Cricket outdoors?
A: The Cricket is designed for indoor use only, we do not recommend using the Cricket in an external environment and could invalidate the product warranty.

 

Q: Can the Cricket be used in the shower?
A: The Cricket can be used to transfer clients to and from the shower, but we do not recommend using it within the shower enclosure.

 

Q: How do I clean a Cricket?
A: The seat can be removed and washed at 40° using a biological detergent. The frame should be wiped using a diluted detergent and dried thoroughly before use. We do not recommend the Cricket is cleaned in an autoclave. For full details, please refer to our 
Cricket Cleaning guide for more information

 

Q: Can I clean the Cricket in an autoclave?
A: We do not recommend the Cricket is cleaned in an autoclave, due to the risk of trapping moisture and causing deterioration within the frame/components

 

Q: Does the Cricket have a Guarantee?
A: The Crickets are guaranteed for 12 months from date of delivery. This guarantee does not cover general wear and tear, or any damage resulting from misuse. Full details are in the Cricket User Manual

 

Q: Are there any safety warnings?
A: Please ensure you are familiar with the safety instructions in the Cricket User Manual before operating the Cricket

 

Q: I need a spare, how do I identify the part?
A: For details and images of all the spare parts available, please check the Cricket User Manual for more information

 

Q: How do I order a spare?
A: To order a spare for a Cricket you can email us, or telephone our Sales department on 01531 635678

 

Q: How do I order a service/repair?
A: Please contact our Service department on 01531 634468 for more help; to arrange aftercare support or a service for your Cricket

 

Q: What is the returns policy for a Cricket?
A: Should the product no longer be required, it can be returned. The Cricket must be unused, in all original packaging and in a condition fit for resale. There is a 10% restocking charge. Please contact our Head Office on 01531 638678, prior to returning the Cricket.

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